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Rich Kaplan, corporate vice president of Microsoft's Security Business & Technology Unit, will keynote the second night of the SC Forum. Data broker Choicepoint has moved to reassure customers after a recent security scare by appointing a credential, compliance and privacy officer. Vulnerability management company Qualys has been adopted by IBM Global Services as its standard service for tracking and fixing vulnerabilities in its customers' networks. Cisco and Microsoft have promised customers improved IT security after sealing an alliance that will see the two technology giants integrate key technologies into forthcoming offerings. Bank of America (BofA) said computer tapes containing U.S. federal government customer information were lost during a shipment to a backup data center. An attacker accessed the names and Social Security numbers of 400 T-Mobile USA customers and also investigative data on a U.S. Secret Service agent's personal PDA. The purpose of multi-channel banking is to make things easier for the customer to access his or her account wherever and whenever they need to. However, with the increasing number of channels coming on stream, the architecture is becoming much more complicated and expensive to administer for banks and building societies. An organisation’s ability to demonstrate robust business continuity processes is becoming a trading prerequisite for customers and suppliers alike. It is time to give risk management a place on the board. Chipmaker Intel and the MIT Sloan Center for eBusiness have teamed up to create an online system that increases trust between a web site and its customers. Email is an inexpensive, convenient way to communicate with other firms, organizations, customers and individuals, more so than faxes, letters and telephone calls. Petco Animal Supplies agreed to settle Federal Trade Commission charges that security flaws in its web site violated privacy claims it made to customers. Credit Agricole, the number one rated bank in France, has implemented a PKI and smart card-based strong authentication system to beef up access security for its employees and corporate banking customers. Certificate Assurance Maintenance (AMA) is an extension to the Common Criteria (CC) Certification Scheme, by which vendors who have previously CC certified their product at a specific revision continue to maintain the same level of assurance their original certification offers their customers, as new revisions of the product are introduced. In his last column [www.infosecnews.com/opinion/2002/05/15_04.htm], Bill Van Emburg discussed the urgent requirement for companies to address the privacy of their customers' data. Cingular Wireless took down an online system for customers to retrieve account information after the feature sparked security concerns. A security expert called on ISPs to do more to stop attacks on their corporate customer's networks. The British government is to become one of the first to participate in a newly unveiled Microsoft Government Security Program (GSP) initiative that offers selected customers access to the source code of its desktop offering, Microsoft Office 2003. An offshore bank is trying to protect its customers from online fraud with a secure email system. Companies running Microsoft NT Workstation 4 (NT4) must take "immediate action to protect" themselves in the wake of Microsoft's announcement of 10 Windows security vulnerabilities on 12 October 2004, according to research firm Gartner. The last decade has seen organizations of all types and sizes investing huge sums in establishing sophisticated computer networks, aimed at enabling employees to better meet customers’ needs and create a competitive edge.